Online advice on consumer issues

For online advice and information on consumer issues contact Consumer Direct on 08454 04 05 06
(minicom users 08451 28 13 84)

What we do?

The role of Trading Standards Departments is to promote a fair market in consumer goods and services by protecting consumers and honest traders by ensuring that trade is carried out lawfully, fairly and safely. A full list of the legislation Trading Standards enforce is available on the Trading Standards Institute Website

Consumer advice

  • Consumer guidance
    Basic do's and dont's and how to complain
     
  • Trading Standards advice
    Information on Counterfeiting, Hallmarking, Pricing, Products and System Audit, Water Meters and Calibration
     
  • Age related sales
    Advice on underage sales of various products, including alcohol and tobacco
     
  • Fake goods
    General information on fake goods and counterfeiting
     
  • Fraud
    Advice on letter scams: information on distance selling
     
  • Fair trading
    Information on Fair Trading in Waltham Forest: Enterprise Act 2002
     
  • Misleading advertising
    Information on what are misleading advertisements and where to go for advice and guidance
     
  • Money lenders
    Guidance on credit brokers and link to credit credit licence
     
  • Weights and measures
    Examples of trading standards laws applying to licensed premises
     
  • Related information
    Information on where to get Trading Standards advice, guidance, publications and addresses

Business advice

Our standards and performance