Distance selling
The Consumer Protection (Distance Selling) Regulation 2000 states that when making purchases using the telephone, internet, fax, catalogues or digital television (methods of "distance selling") you must be given clear information regarding your order, a cooling-off period in which you may cancel your order, and have protection against credit card fraud and the unsolicited goods. Some exceptions do apply. A fraudulent distance purchases made using your credit card allows you to cancel the payment and you are entitled to a refund from the card issuer. Fraudulent purchases and stolen cards should be reported immediately.
Your guide to beating the scammers
A scam is a scheme designed to con you out of your cash.
There's a scam out there for everyone. If you let down your guard and think that you won't be fooled, then you too could become a victim.
Scammers are becoming more sophisticated and aim to con us all. Deceptive premium rate competition scams, bogus sweepstakes and lotteries, get-rich quick schemes and fake health cures are some of the favoured means of separating the unwary from their money. And the number of scams just keeps on growing.
For more details on how to beat the scammers visit http://www.oft.gov.uk/oft_at_work/consumer_initiatives/scams
Contact Waltham Forest Trading Standards for further advice and guidance on fraud
Waltham Forest Trading Standards
Environment and Regeneration
Waltham Forest Council
Sycamore House
Forest Road
Walthamstow E17 4JF
Email wfdirect@walthamforest.gov.uk
Tel 020 8496 3000
